Last updated: 04/5/2025

At Flux Expert, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Refund & Return Policy outlines how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

You may request a return if:

  • The item was purchased directly from Flux Expert
  • The return request is submitted within 14 days of delivery
  • The item is unused, uninstalled, and in its original packaging
  • All original accessories, manuals, and components are included
  • Proof of purchase is provided

Certain items may not be eligible for return due to hygiene, safety, or manufacturer restrictions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or required by law:

  • Opened or used items
  • Software, digital downloads, or activation-based products
  • Clearance or final sale items
  • Items damaged due to misuse, improper installation, or unauthorized modifications

3. How to Initiate a Return

To start a return, please contact our support team with your order number and reason for return. If your return is approved, you will receive return instructions. Unauthorized returns may be refused.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or shipped in error
  • We recommend using a trackable shipping method
  • Flux Expert is not responsible for lost or damaged return shipments

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method
  • Refunds are processed within 5 business days after approval
  • Shipping and handling fees are non-refundable

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.

7. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 14 days of delivery with photos and order details. We will work with you to resolve the issue through replacement, repair, or manufacturer warranty support.

8. Warranty Claims

Many products sold by Flux Expert are covered by authorized manufacturer warranties. For warranty-related issues outside the return window, customers may be directed to the manufacturer or an authorized service provider.

9. Chargebacks

We encourage customers to contact Flux Expert directly to resolve any issues before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account restrictions.

10. Policy Changes

Flux Expert reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective upon posting to this page.

10. Contact Us

If you have questions or need assistance with a return or refund, please contact us: fluxexpert.ca