Last updated: 04/10/2025

At Flux Expert, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide and improve our services, process orders, and communicate with you effectively. This may include:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely by third-party payment providers)

  • Account login details

  • Order history and customer support inquiries

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Processing and fulfilling orders

  • Providing customer support and technical assistance

  • Communicating order updates, confirmations, and service-related messages

  • Improving our website, products, and customer experience

  • Preventing fraud and ensuring website security

  • Complying with legal and regulatory obligations

With your consent, we may also use your information to send promotional emails or marketing communications. You can opt out at any time.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information only when necessary with trusted third parties, including:

  • Payment processors and financial institutions

  • Shipping and logistics providers

  • Warranty providers and authorized service partners

  • Website hosting, analytics, and technology service providers

These third parties are required to protect your information and use it only for the services they provide on our behalf.

4. Cookies and Tracking Technologies

Flux Expert uses cookies and similar technologies to enhance website functionality, analyze traffic, and personalize your experience. You can control or disable cookies through your browser settings; however, some features of the website may not function properly as a result.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. While no method of transmission over the internet is 100% secure, we strive to use commercially acceptable means to safeguard your data.

6. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information
  • Request deletion of your personal data, subject to legal requirements

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites. Flux Expert is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Flux Expert does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Flux Expert
Website: fluxexpert.ca